TERMS & CONDITIONS / IMPORTANT INFORMATION – Please read

Wi-Fi – Cable Tv

All Istana rooms have free private in room 10Mbs+ fibre optic wifi, and cable tv.

Credit Cards

We do not have credit card facilities.

Payment Terms

Cash Payment on arrival to cover your accommodation cost in full is required when you check in.
There is one ATM in Balian, however banking can be unreliable, therefore it may be in your best interests to make alternate arrangement before your departure to Balian in case your card does not work. Your Transfer Driver can also stop at a reputable Bank Money exchange on the way to Balian if not too late, to exchange foreign currency.
Payment in Indonesian Rupia is our preferred method of cash payment however foreign currency payment is also available at a 10% lessor rate than internet advertised on the day of exchange if no other alternatives are available to you.

Terms & Conditions

Rates are per Internet booking published rate, or confirmed rate sent via email or agreed upon here at Istana Balian upon your arrival i.e. per room / villa, amount of persons on a per night basis and the total amount of confirmed accommodation costs and total nights in the agreement, payable in cash in full upon arrival.
.•    Check in time is 2.00 PM and check out time is 12.00 AM.   ( If your room is ready you are welcomed to check in early )
.•    LATE check outs are available if the room is not previously booked.
.•    Late check out before 6.00 PM incur a 50% fee of the original room rate.
.•    Late check out after 6.00 PM will incur a 100% fee of the original room rate.
.•    All  accommodation costs are to be paid in full with out exception upon your arrival.
.•   We here at Istana Balian “reserve the right to refuse or cancel accommodation” and that “our rates are subject to change without prior notice ”.

Cancellations & Early Check Outs

•    Cancellation less than 30 days prior to arrival or a “No Show” will incur the full booking fee.
•    Cancellations more than 30 (thirty) days prior to arrival will incur a one day booking fee.
•    Early check-out or any reduction period of stay is non refundable.

Transport Hire & Airport/ Hotel Transfers

•    Motor Bike / Motor Car hire or Motor Car transport with driver is available for hire. Please contact us regarding local hire and transport costs.
•    Airport/Hotel transfer services are available at additional charge to the guest per car / one way.
•    If required please contact us regarding local transport costs. Then send thru your time of arrival or pick up time, flight or Hotel/Villa details, and we will confirm once arranged.

How to get to Istana Balian

To all our guests and future guests wishing to travel to Balian Beach by you own means of transport.
Please “Google Map” search ‘Istana Balian’ to find our piece of paradise if travelling from anywhere in Bali.